Matthew S. Kane

Small healthcare and dental practices often operate smoothly day-to-day, but carry hidden administrative and operational risk, especially where critical knowledge, responsibility, or process lives with one person or in undocumented workflows.

Many offices rely on long-tenured staff, outside vendors, or “the way things have always been done,” without full clarity on where dependencies exist, what would break if something changed, or which risks actually deserve attention right now.

My role is to help practice owners and managers step back and get that clarity.

I review how administrative responsibilities are handled across the practice; including systems, access, handoffs, documentation, and basic safeguards. I then translate that into plain language so you can see where risk is concentrated, what truly matters today, and what can safely wait.

Most engagements begin with a one-time Administrative Risk & Continuity Snapshot. This is a focused review that results in a short, written summary outlining:

-areas where critical knowledge or responsibility is concentrated

-points of operational or administrative risk that tend to surface during staff changes, audits, or vendor transitions

-practical next steps, prioritized by impact — not complexity

There are no contracts, no software sales, and no ongoing commitments.

This focus on medical and dental offices is personal. My father was a dentist, and I grew up around small practices. I understand the balance between patient care, staff, compliance, and limited time - and the need for clear answers without unnecessary disruption.